ActiveSync Setup on Samsung Phones

This tutorial will show you how to setup your Entrvst ActiveSync Account on a Samsung Galaxy S Series and Note Series phone.

 

You must be subscribed to ActiveSync from us, otherwise this tutorial will not work for your phone.
If you do not have ActiveSync, please use the Email Setup on Samsung Phones tutorial instead.

If you are on Plan 3 and need us to enable ActiveSync for your account, please email our support team before setting up your Samsung phone.

At the time of this writing, the latest Android OS version is 8.0 Oreo, please make sure your phone is updated to the latest version of Android OS to ensure the screenshots below match. We highly recommend setting up your email account when your phone is connected to Wi-Fi. If you are on 3G/4G/LTE, make sure you have good reception while in one place and not moving around.

Do not skip any steps in this tutorial. Following these instructions out of order or failing to finish the steps will likely result in an error or incorrect setup. You must know your current email password to add your account to the native Email app on your smart phone.

Screenshots are for reference only, please read the instructions at each step and do not use the information in the screenshots.

 

 

Topics Covered:

  1. Add Your Email Account to the Android Email App with Active Sync 
  2. Optional Setting: Notifications 


Add Your Email Account to the Android Email App with Active Sync

 

Step 1: Touch Email

 

 

 

 

Step 2: Touch the Three Line icon on the top left corner. If this is the first address installed, skip to step 5

 

 

 

 

Step 3: Touch the Gear icon

 

 

 

Step 4: Touch Add Account

 

 

 

Step 5: Touch Corporate

 

 

 

 

Step 6: Complete both fields, then touch Sign In

A) Type your email address
B) Type your email password

Touch Sign In

 

 

 

 

 

Step 7: At this prompt, touch Allow

 

 

 

 

 

Step 8: At this prompt, touch OK

 

 

 

 

 

 

Step 9: At this prompt, touch OK

 

 

 

 

 

Step 10: Select Sync Options:

1. Under the Period to sync Email drop-down, select how many days of email you want to sync, we recommend 1 month, but you can choose any setting.
2. Select all the options you want to Sync with our Webmail
Touch Next

 

 

 

 

 

Step 11: Touch Activate

 

 

 

 

 

Step 12: Enter a description for this account on your phone, then touch Done

 

 

 

 

 

Step 13: Touch the Menu Icon

 

 

 

 

 

Step 14: Touch the Settings icon

 

 

 

 

 

 

Step 15: Touch your email account

 

 

 

 

 

Step 16:  Signature and Download Settings

We recommend turning on Show images
We recommend turning on Auto download attachments
Download only via Wi-Fi is optional if you don't want to use your Mobile Data Allowance to download attachments.
Go Back

 

 

 

 

 

Step 17: Select Viewing Option:

Standard is the default.

Conversation will group your email messages into a Conversation thread. 
This setting is based on personal preference and can be changed at any time.
Touch the arrow in the top left to go back when you are finished.

 

 

All Done!
Your account has been added to the Android Email App.

 

 

 


Optional Setting: Notifications 

You can also set up "new mail" sound and visual notifications.

 

Step 1: Touch Settings

 

 

 

 

 

Step 2: Touch Sounds and vibration

 

 

 

 

Step 3: Touch Notification sounds

 

 

 

 

 

Step 4: Touch Email notifications

 

 

 

 

 

Step 5: Touch your email account

 

 

 

 

 

6. Set Notification Sound

Touch Notification sound and select your new mail sound.

Vibrate when sound plays is optional

Touch the back arrow in the top left to go back.