Email Support

How to find your mail server address

This tutorial will show you how to determine your mail server address. Entrvst maintains multiple mail servers, so using a search engine to reach your Webmail login page or determine your mail server address is not advised. You will use your mail server address for both incoming mail server and outgoing mail server settings when adding your email account to mobile devices (Apple and Android), third party desktop applications (Outlook, Apple Mail, Thunderbird, etc), office machines, and any t...

Configuring office machines and third-party software to send email through our SMTP server

This tutorial will help you determine the SMTP server settings for your third party machine or software. You may use our SMTP server, included with your email service plan, if your office device/software supports the appropriate security protocols. ------------------------- Determine Your Mail Server Address You will use the mail server address for both incoming mail server and outgoing mail server settings when adding your email account to mobile devices, office machines, software, ...

Route website form data from external web site

This tutorial will show you how to route website form data to an Entrvst email address. If Entrvst is not your web host and you are hosting your web site with an external web hosting service on a Linux server running Cpanel, you can follow these steps. The screenshots below may look different to yours, depending on which version of Cpanel your web host is running. topics covered: * Routing website form data to Entrvst addresses (#1) * SSL Certificates (#2) * Switch to web hosting...

How to send a password-protected, Encrypted Email

This tutorial will show you how to send a password-protected, encrypted email to any recipient outside of Entrvst. The message encryption feature is designed to encrypt the message body of the email and all attachments, delivering your message to the recipient through our Secure Webmail System. If you only need to send a file securely, you may also use our Secure File Link (http://support.entrvst.com/024685-Sending-files-with-Secure-File-Link) feature. Secure File Link provides simpler/fast...

Sending files with Secure File Link

Our Secure File Link feature enables you to send files up to 2GB in size, to anyone, from our Secure Cloud. This tutorial will show you how to upload your files to our Secure Cloud and send encrypted links to the files, so your recipient may download them securely. Step 1: First, log into your address on our Webmail System from your internet browser (http://support.entrvst.com/813300-Compatible-Web-Browsers). _We are Google Chrome and logging into a demo address on mail3.entrvst.c...

Data Loss Prevention (DLP)

Data Loss Prevention (DLP) is a security measure that comes with your service. DLP is one of the security features we have in place for you. It runs in the background, automatically, on all email addresses. It scans every outgoing message to verify that social security numbers and credit card numbers are protected. If it finds one of those numbers in an unprotected message, it will quarantine the message, notify the sender via email, and ask if they want to send that message with encryptio...

Mailbox size limit exceeded

Your Mailbox Size Limit has been Exceeded. You will have received the following warning message if your account's email storage is full: "The size limit of 5120* MB for mailbox ‘you@yourdomain’.xxx has been exceeded. Incoming mail is currently being rejected." _*this number can vary based on your plan and mailbox size_ You can see how much storage you are using by logging into your email account in Webmail. * Click on My Today Page in your Email tab and look under Disk Space Lim...

Compatible Web Browsers

For the best user experience, please use a compatible Web Browser for our Webmail Application. You can install and run multiple web browsers on your computer at the same time. There is no requirement to completely replace your favorite web browser with the ones we recommend below. Just be sure to use a recommended browser when accessing our Webmail Application. Google Chrome (Windows, Mac, and Linux) - Free Download (https://www.google.com/chrome) 100% Compatible and Fastest (recom...

Webmail / Email is Slow

Speed issues in Webmail are almost always caused by local factors. Entrvst operates our servers in one of the best POPs (which means a point of presence) in Southern California. Not only is it located directly on the largest Sonet ring in Orange County, but the facility also has direct access to over 14 network providers. In terms of volume, the Sonet ring consists of nine independent OC-192 fiber loops. To translate, that is the equivalent of 90,000 Mbps or about 60,000 T1s. We are confide...

Increase in spam

Increased spam may result from listing email addresses online. Are you listing your email address(es) on your company's website? One of the primary ways spammers get email addresses is by stealing them from websites. They do this by using "spambots," computer programs which automatically troll web pages and harvest email addresses. E-mail spambots harvest e-mail addresses from material found on the Internet in order to build mailing lists for sending unsolicited e-mail, also known as spam. ...

Getting spam from people you know

If you receive a suspicious or malicious email from an address you know, there is a chance that their email address or server was compromised. Hackers make money by selling email lists to companies and individuals that send unsolicited email (spam) and email blasts. It is becoming more and more common for un-secure email accounts to get hacked. Yahoo, for example, is notorious for being hacked. When legitimate email addresses are hacked or spoofed, it can be particularly difficult for spam f...

I am not receiving emails from specific senders

If you are missing an email from a particular sender, there is a chance their message was marked as spam. All incoming emails are filtered for spam using state of the art anti-spam technologies. Keep in mind that it is possible for legitimate messages to trigger spam filtering, and it is possible for legitimate companies to be publicly blacklisted. There is a chance that DNS or server settings on the recipients end may be causing delivery issues. In short, a number of factors determine wheth...

Sending email using third party servers

It is possible to authorize third-party servers to send mail on behalf of your domain, and we have security measures in place to prevent unauthorized servers from using your domain. Spammers are always on the lookout for exploitable domain names and email addresses to use as the "sender" in their spam campaigns. Without the proper security protocols in place, a spammer can send a mass email to hundreds of thousands of people using your email address as the sender. Imagine the devastation t...

How do I block a user from forwarding email to a non-HIPAA compliant email service?

Entrvst does not permit automatic forwarding of emails outside the system to a non-compliant email service. Below is a list of common email services deemed to be non-HIPAA compliant. Any user attempting to set up auto-forwarding of email to these services will be blocked outright. We are constantly updating this list to include other non-compliant services. If you would like to contribute to this list of blocked email service providers, please send an email to our support team (https://www.e...