This tutorial will show you how to manually setup your Entrvst ActiveSync Email Account in Outlook 2016.
If the screenshots in this tutorial do not match what you see, you may have Version 1708. If so, please use this tutorial instead.
ActiveSync will sync email, calendar, the address book (contacts), and tasks in Outlook with our Webmail.
*You must be subscribed to ActiveSync, otherwise this function will not work. If you are on our Plan 3 and need us to enable ActiveSync for your account, please email your request to our support team before setting up Outlook.
Screenshots are for reference only. Please read the instructions at each step and do not use the information in the screenshots.
Choose your starting point:
- Determine your Mail Server Address
- Adding an account to Outlook for the first time
- Adding an additional account to Outlook
- Account Setup Details
- Disable Outlook Junk Filter
Determine Your Mail Server Address
You will use the mail server address for both incoming mail server and outgoing mail server settings when adding your email account to mobile devices or third party desktop applications.
So, first let's determine your mail server address.
Step 1: Open a web browser on your computer and go to webmail.yourdomain.com
Replace yourdomain.com with your actual domain name.
For example, if your email address is firstname.lastname@example.org, you would type in webmail.xyzhealth.com.
Do not use a search bar or include http:// or https:// when entering the address into the browser's url bar.
Step 2: You will automatically be redirected to your mail server.
Your mail server address is the first portion of the URL, right before /Login.aspx.
In this example (below) the mail server address that we were redirected to is mail3.entrvst.com.
Step 3: Please write down your mail server address, you will need it to complete the steps below.
If you are adding an email account to Outlook for the first time, you will see this prompt.
Step 1: Click Next.
Step 2: At this prompt, Click Next.
Step 3: Skip to Account Setup Details
If you are adding an additional email account to Outlook:
Step 1: Click the File tab.
Step 2: Click Add Account.
Account Setup Details
Step 1: Select Manual setup or additional server types, then click Next.
Step 2: Select Exchange ActiveSync compatible service, then click Next.
Step 3: Complete the Server Settings:
1) Enter your name, this will be the displayed on all outgoing messages (what recipients see).
2) Enter your email address.
3) Enter your mail server address.
4) Enter your password.
5) Move the slider all the way to the right until it says All.
Step 4: Click Close.
Step 5: Click Finish.
Your account has been successfully added to Outlook.
New email will be pushed to your Inbox in real-time, you do not need to click Send/Receive.
Disable Outlook Junk Filter
Step 1: Click on the Junk (drop-down) and select Junk E-mail Options...
Step 2: Select No Automatic Filtering, then click OK.